Something wrong? Write to us.
Looped is run by Pettigrew Lab, which is a family operation, not a support department. One person reads this inbox and answers it, usually within a couple of days. Everything below ends at the same address.
pettigrewlabllc@gmail.comThe things people write in about
You lost your invite link
Ask whoever sent it to you. They can open Looped, go to People, and send the same code again. Codes stay on their screen until somebody claims one, so nothing is lost.
Your code says it's already been used
Somebody else claimed it, or you claimed it yourself on another Google account. Ask for a fresh one. If you think you already joined, sign in with the Google account you used and you'll land straight in your week.
You can't see anybody's picks
Two things unlock a reveal: you have to have answered that week yourself, and the reveal has to have opened, which happens Monday at 8:00 AM Eastern. If both are true and it is still empty, nobody you are connected to answered that one.
Somebody in Looped is being a problem
Disconnect from them on your People screen, which is immediate and silent. Then write to pettigrewlabllc@gmail.com. Looped is small and invite-gated, so an account can be removed and the person who invited them can be told.
You want your account deleted
Write to pettigrewlabllc@gmail.com from the address on your account and it gets removed: profile, picks, saves, and connections. One thing to know first, picks other people already saved to their own vault keep the text they saved, without your name on it.
You want the weekly email to stop
Every message has an unsubscribe link at the bottom. Turning the email off does not close your account, and you can still open Looped any time. There is one send a week and there will never be more.
Still stuck? Read how Looped works, or check what we store and the terms.